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NOC Engineer
BOISE ID 83708
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90668037

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Xylem

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  3 Views, 0 Applications  
 
NOC Engineer
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.


The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all - that which occurs in nature. For more information, please visit us at www.xylem.com


Sensus, a Xylem brand, helps a wide range of public service providers - from utilities to cities to industrial complexes and campuses - do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. Learn more at sensus.com and follow @SensusGlobal on Facebook, LinkedIn and Twitter.


**The Role** : Sensus, a Xylem brand, seeks to hire a Network Operation Center (NOC) Engineer who will provide support for our hosted customers, as well as, build and maintain knowledge about Sensus systems. We are looking for a self-starter capable of taking initiative on projects as well as recognize issues that may arise and escalate quickly to the engineering team.


**Essential Duties/Principal Responsibilities** :


+ Provide reliable application support which includes proactive monitoring, troubleshooting, and system optimization

+ Own and manage escalated support cases

+ Knowledge and experience to maintain technical processes and automations/scripts

+ Good analytical and debugging skills, strong software aptitude and creative ability, a meticulous approach to analyzing and resolving complex technical problems

+ Perform root cause analysis to completion and resolution

+ Log and document all issues in our issue tracking system, updating cases as needed until resolved

+ Become an expert in using our applications and develop understanding of how the application works at a low level

+ Manage case load to meet defined service levels

+ Provide feedback on how to improve the product

+ Help improve customer support methods and processes


**Minimum Qualifications:**


+ Bachelor's degree in a technical field.

+ Minimum 2 years of experience in IT and/or Engineering fields, with 1+ year in an Application

+ Strong operating systems knowledge - Linux (Red Hat/other), Windows (all flavors)

+ Excellent analytical ability

+ Must be able and willing to work flexible shifts, including nights

+ Strong troubleshooting skills

+ Strong verbal/communication skills required.

+ Ability to adapt and work in a fast pace environment.

+ Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards.

+ Must demonstrate ability to working with cross functional teams.

+ Strong account/customer management skills

+ Familiarity with Salesforce case management system a plus

+ Knowledge of networking a plus.

+ Knowledge of automation/scripting languages a plus (Perl, Python, other)


**Physical Demands:**


(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)


+ Light lifting (20-25 lbs.), office environment

+ Regularly required to sit or stand, reach, bend and move about the facility


**Work Environment:**


(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)


+ Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

+ Standard weekly job hours: 40 hours


**EOE/Females/Minorities/Protected Veterans/Disabled**

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