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BOISE ID 83708
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90664238

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Rose International INC

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Position Title: Helpdesk

Position Number: 287520

Location: Boise, ID

Desired Skill Set:

Help Desk, Trouble Tickets, Troubleshooting, Active Directory, Verbal Communication, Written Communication

Position Description:

**C2C and STEM-OPT are not available**

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Service Desk Technician

Location: Boise ID

Duration: 10/12/2018

The temporary/contracted employee will provide additional Help Desk telephone and dispatch support, working hours that coincide with permanent IT Infrastructure staff project task assignments, absences and lunches, to improve the overall level of service provided to Help Desk customers, as well as provide a Help Desk presence to customers earlier in the day.

PC Support and Active Directory account management in a Windows environment and general Help Desk system experience using HelpStar/ServicePro preferred

Anticipated Hours of work: Weekly, Monday through Friday, 8:30 a.m. to 4:00 p.m., MT., with an expected half hour unpaid lunch break. Weekly work hours not to exceed 38 hours.

Experience: Two (4) plus years of experience.

Education: Two (2) year college degree or equivalent study in the area of IT Support

Description of skills and knowledge include:

Work with internal customers and end users to identify, troubleshoot and resolve IT issues/concerns.

Minimum Qualifications:

Excellent written and oral communications skills

Knowledge of PC Support and Active Directory

Strong ability to analyze and resolve issues

Experience working with a Help Desk System (HelpStar/ServicePro preferred)

Excellent communication skills and personable, as the top priority is providing quality customer service.

Technical knowledge should be at or surpass the level of basic Windows desktop troubleshooting.

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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)

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